Project Overview

PSE was chosen by Amtrak to replace its Emergency 9-1-1 Dispatch Center with a modern system that will cover no less than 15 cities and nearly 150 operators. PSE’s designs allow for adaptation with evolving technology to serve current and future needs.

Professional Systems Engineering, LLC (PSE) provided consultant services including debriefing, interviews, historical analysis, technology requirements, specification preparation, RFP production, and bid analysis to replace Amtrak’s CHIEFS system public safety software. Amtrak’s existing system was nearly ten years old and no longer met Amtrak Police Department’s business needs. It did not keep pace with up-to-date technological demands and proved laborintensive to maintain. The existing central monitoring center is a national call center providing coverage for emergency, enforcement, disaster management, hazardous spill/contamination response and rail operations management with farreaching, and sometimes overlapping jurisdictional-based, automated response call-up.

The new system includes the following components and capabilities:
  • Computer-aided dispatch/geo-base sensitive programming
  • Records management system
  • Internal affairs module for secure review
  • Employee communications
  • Personnel management module
  • GIS mapping with national coverage and integrated/imported response jurisdiction mapping
  • Custom reporting relating to train-specific information

The new system will allow for effective real time dissemination of information regarding departmental productivity and crime trend analysis, which facilitates effective deployment of resources in conjunction with daily operational requirements as well as emergency deployments. This project demonstrates PSE’s ability to “prime” a sophisticated, nationally advertised consulting award and bring stakeholders technology support into a modern data and systems managed universe that will be deployed in at least 15 cities and covering almost 150 operators.